Smooth operations due to the right service
Janssens Field Services has a motivated and qualified staff, the tailor-made processes and the means at your disposal to offer your clients an unrivalled service.
We take care of the right man on the right time with the right equipment. Are you experiencing a peak? Are you experiencing a shortage of technicians due to illness? No problem. We keep a pool of extra, trained, technicians that can be brought to action in no time.
|Field Service Outsourcing:
If you trust us with total projects, JFS will take care of a smooth and excellent execution within the agreed deadlines and within a performance based model: no cure no pay. Can it be even better?
We go the extra mile. We optimize your flows and present ourselves as your brand ambassador when it comes to spotting opportunities and up-selling for you.
|Our contact & dispatch centre exists of a team of well-trained and service minded agents who communicate fluently in Dutch, French and English.
Our agents solve almost 70% of the customer’s questions at a distance and send – if necessary – the right replacement devices. For all other questions, service tickets will be drawn up with the right priorities and immediately planned. You can make use of our services with different KPI’s and SLA’s and this 24/7/365. Our technically trained agents also take care of the necessary feedback to optimize the process of after sales service and to detect probable product malfunctions on time. The contact centre is also available for the booking of field interventions, site surveys or general audits at the customer’s home. 95% of the appointments are made through the online booking app, offering a great taste of cost-effectiveness.
|Depending on the service level, the contact centre can also assist in:
|JFS manages the complete set of logistic streams of your project using different models: VMI, consignation, distribution. We have the same objectives: a smooth field operation with the lowest possible operations cost. The logistic stream for whole devices as well as parts run from JFS to the field engineer and back; from the end customer and back to the field engineer.
Moreover, JFS is a preferred partner of Kiala and BPost. We can also organize “in-night in-van” delivery.
Our warehouses can be used as “pick-up drop off (PUDO)” warehouses, for the stock and management of buffer stocks, for staging services and the repair of retour devices.
Upon designing the service, you will be given advice on the optimal logistic flow for each phase of your project. The complete logistic flow will be integrated in our digital platform: on-line follow up and reporting is included.
|JFS wants to rethink your project for maximum support.
Did you know that we also offer services in the following fields: order processing, administrative follow up, telesales, distribution, innovation management, change process support, … this on-shore as well as off-shore? No assignment is too complicated, no mountain too high.